What is this Privacy Policy for?

This privacy policy is for this website www.wildbirdfoodireland.co.uk and served by J Kilpatricks Ltd, and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this
website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo). Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

• Data Protection Act 1998
• Privacy and Electronic Communications Regulations 2003
• Privacy and Electronic Communications Regulations 2003 - The Guide
• Twitter Privacy Policy
• Facebook Privacy Policy
• Google Privacy Policy

v.2.1 January 2020 Edited by: J Kilpatricks Limited, 9 Mill Lane, Moneymore.

We want you to be completely satisfied with your new purchase from us. If for any reason you’re not happy with your items, simply return them to us in their original packaging within seven days for a refund or exchange. J Kilpatricks operate a fair policy of accepting online order returns provided the goods and their packaging are received back by us within seven days in accordance with the following guidelines:-

1. Please advise us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days of delivery that you wish to make a return and quote your order number.
2. We will send you details of your returns number and the correct address to use.
3. Ensure the packaging and goods are returned to us in "as new" condition. Damaged or used goods cannot be refunded.
4. If the goods are faulty, we will refund you for the order in full.
5. If you have changed your mind and you no longer want the goods, we will refund the cost of the goods purchased, and the buyer is responsible for return postage costs.
6. When the goods are received your credit card will be credited with the cost of the item returned, minus the outward postage.
7. Should you choose to exchange your item, you will not be reimbursed for the original shipping costs. You will also be charged shipping for the replacement item.
8. Goods described as available by special order only may not be returnable or subject to a restocking fee.

Terms and Conditions for the Supply of J Kilpatricks Ltd Products

By submitting an order, you are accepting the Terms and Conditions of the J Kilpatricks Ltd website.

The Contract Between Us

a. J Kilpatricks Ltd must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received J Kilpatricks Ltd will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. J Kilpatricks Ltd acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

b. J Kilpatricks Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.

Price

a. The prices payable for goods that you order is as set out in our website, including VAT where appropriate.

b. You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

Withdrawal By You From The Contract

If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.

a. You may withdraw your order for goods at any time up to the end of the seven working days after you have received the goods. You do not need to give J Kilpatricks Ltd any reason for withdrawing your order nor will you have to pay any penalty.

b. The only circumstances in which you cannot withdraw your order are where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.

c. To withdraw your order you must notify J Kilpatricks Ltd in writing at the address set out in the J Kilpatricks Ltd returns section of this Website.

d. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the J Kilpatricks Ltd returns address at your own cost and risk. If you withdraw your order but J Kilpatricks Ltd has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to J Kilpatricks Ltd at the J Kilpatricks Ltd contact address at your own cost and risk as soon as possible.

e. Once you have notified J Kilpatricks Ltd that you are withdrawing your order, any sum debited to J Kilpatricks Ltd from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by J Kilpatricks Ltd in the condition they were in when delivered to you.

Availability Of Goods You Order

If J Kilpatricks Ltd has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by J Kilpatricks Ltd from your credit card will be re-credited to your account and J Kilpatricks Ltd will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. J Kilpatricks Ltd will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of Goods to You

a. J Kilpatricks Ltd will deliver the goods ordered by you to the address you give J Kilpatricks Ltd for delivery at the time you make your order. J Kilpatricks Ltd are entitled to make deliveries by instalments or partial deliveries.

b. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.

c. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and J Kilpatricks Ltd will not be liable for their loss or destruction.

Liability

This is as follows:-

a. If the goods J Kilpatricks Ltd delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, J Kilpatricks Ltd shall have no liability to you unless you notify J Kilpatricks Ltd in writing at the J Kilpatricks Ltd contact address of the problem within 10 working days of the delivery of goods in question.

b. If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, J Kilpatricks Ltd shall have no liability to you unless you notify J Kilpatricks Ltd in writing at the J Kilpatricks Ltd contact address of the problem within 40 days of the date on which the goods were despatched to you.

c. If you notify a problem to J Kilpatricks Ltd under this condition, J Kilpatricks Ltd only obligation will be, at its option: to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way J Kilpatricks Ltd chooses.

d. J Kilpatricks Ltd will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to J Kilpatricks Ltd under this condition and J Kilpatricks Ltd shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.

e. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit J Kilpatricks Ltd liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract

Force Majeure

J Kilpatricks Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Invalidity

If any part of these conditions is unenforceable (including any provision in which J Kilpatricks Ltd excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Complaints

J Kilpatricks Ltd operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact us at the following address:

Customer Service
J Kilpatricks Ltd
Mill Lane
Moneymore
Northern Ireland
BT45 7PL

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with the current J Kilpatricks Ltd Website prices, delivery details and J Kilpatricks Ltd contact details, set out the whole of our agreement relating to the supply of the goods to you by J Kilpatricks Ltd. These terms and conditions cannot be varied except in writing signed by a director of J Kilpatricks Ltd In particular nothing said by any sales person on behalf of J Kilpatricks Ltd should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by J Kilpatricks Ltd. J Kilpatricks Ltd shall have no liability for any such representation being untrue or misleading.

Interpretation

In these terms and conditions:

• J Kilpatricks Ltd, Mill Lane, Moneymore, BT45 7PL, and/or any connected organisation that actually supplies goods ordered by you and any successor to its business;
• 'working day' means every day of a calendar year apart from weekends and statutory and public holidays;
• 'us' means J Kilpatricks Ltd and you together; and
• 'you' and 'your' means the person ordering goods under these terms and conditions.

Delivery of Goods to You

Deliveries will be made by Royal Mail or another suitable courier. We will endeavour to get your goods delivered within 3-5 working days however this period will solely depend on the courier.

a. J Kilpatricks Ltd will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. J Kilpatricks Ltd are entitled to make deliveries by instalments or partial deliveries.

b. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.

c. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and J Kilpatricks Ltd will not be liable for their loss or destruction.